SERVICES
CUSTOMER CARE TRANSFORMATION
Technology continue to evolve to meet customer expectations
EVOLUTION OF CUSTOMER CARE
- Changes in customers needs are disrupting businesses success.
- Customers are now empowered to impact businesses success leading to greater expectations.
- Customers are looking for different channels to interact withorganizations to address their concerns.
- Organizations are looking for ways to optimize their customer interaction to generate revenue.
- Traditional Contact Centers model requires change to adapt to customer needs and environmental conditions.
- Customers are looking for integrated smart solutions.
- Big Data and Analytics are being used to optimize business operations.
Strategy
The Halo Solutions Strategy practice is focused on the strategy around customer interaction. Looking at the tools and technology that is used to interact with the customer and how to optimize the experience. We use COPC Certified approach to assess the current state of the business current provide strategic roadmap on how to become the business you want to be for your customers.
- As is Assessment
- Are you interested to know where your business stand compared to the leading businesses in your industry with regards to customer experience? Halo Solutions can conduct an extensive evaluation using COPC certified approach to analyze all aspects of your business impacting the customer experience.
- Strategic Analysis
- Once we understand the current state of your business, our industry experts will conduct a strategic analysis to help position your business to align with the industry leaders.
- Strategic Roadmap
- Halo can help you define your short term and/or long term strategic roadmap with a detailed approach and milestones to achieve your desired business goals to become a leader in your industry with regards to customer experience.
- CX Strategy (moved from Contact Center Solution pillar)
- Halo Solutions understand the importance of a valued customer experience. We can help your business implement strategic solutions that can help your business retain valued customers, decrease customer care cost and increase operation cost.
Contact Center Optimization
Your Contact Center solution is the main business component used to interact with your customers. Halo Solutions understands the importance of the Contact Center and how businesses can best meet their customers’ needs, resolve their issues and enhance their interaction. We know the importance of agile thinking and making the customer experience a priority in the contact center solution.
- Contact Center Optimization
- Businesses struggle with outdated contact center systems and infrastructure, have limited channels to address evolving customer experience needs and limited knowledge of how to utilize the contact center to generate revenue.
- Halo Solutions can help your business optimize the contact center to adequately serve your customers using the latest tools and technology to enable efficiency while providing exceptional service. We have the knowledge and expertise to make a difference by:
- omware
- Enhancing Customer Care interactions
- Enabling workplace flexibility
- Broadening upsell potential
- Optimizing contact center tools and technology
- Customer Journey Mapping
- Customer Experience leaders use customer journey maps to visualize the end-to-end journeys of the customer experience from the customer’s viewpoint through various contact channels and touchpoints over time. We can provide a comprehensive customer journey mapping solution that allows organizations to see the customer’s end-to-end path and interactions from their perspective. Our solution will identify actionable strengths and areas that requires improvement throughout the customer journey to enhance customer satisfaction.
- Halo Solutions will look at some key area to help you with that journey by:
- Visualizing Your Customers Journey
- Experiencing the Customer Journey
- Recognizing the Pain Points
- Identifying Customers Goals
- Data Analytics
- Halo Solutions can capture the structured data from various systems to enable data analysis across your business operations. Our analysis will provide businesses with targeted customer insight and help to provide a more tailored customer experience.
- We can then help your business capitalize on opportunities which can be realized in:
- Enhanced Customer Experience
- Financial Transformation
- Product Innovation
- Risk Mitigation
- Asset Optimization
- Operational Excellence
- Cyber Security
- Halo Solutions has the ability to review current set of policies and procedures in order to improve your organization’s cyber security strategies which includes but not limited to:
- Network Security
- Application Security
- Information Security
- Internet Security
- We help prevent many types of threats businesses encounter such as:
- Malware
- Phishing
- Injection and Digital Attacks
- Rans
Advance Technology (Artificial Intelligence)
Business Process Engineering
Halo Solutions will identify opportunities and leverage our partners with state of the art technologies across the contact center industries to complement our existing offerings and enhance the customer experience.
- Conversational AI
- The conversational AI technology chosen today will dictate how fast enterprises can react in the future. Delivering conversational AI applications that evolve as the business grows requires a platform that is scalable, multi-lingual and device independent. One that can seamlessly integrate with back end systems and third-party applications. But equally important, one that is easy to use.
Chatbot
A chatbot is an application that allows humans to interact with technology using text-based chat platform for simple conversations such as requesting bill amount, due date, pay bill.
Talkbot
A Talkbot is a conversational bot where customer engagement and service with a human-like touch with advancements in:
- Automatic Speech Recognition
- Natural Language Understanding
- Real-time Text to Speech Generation
- Natural Language Processing
- RPA
- Robotic Process Automation is one of our core services that we offer. RPA is a tool and software that emulates and automates human interactions in a business process. RPA robots can take it any data, interpret it, make a decision, and create actions to other tools and software. One of the main benefits of RPA is not to eliminate human interactions completely, but to ensure 24×7 processing with zero mistakes.
- Our RPA service can help your organization in the following ways:
- Improved customer service system
- Rapid completion of projects and processes
- Assurance that your business processes and operations comply with standards and regulations
- Cost savings for both repetitive and manual tasks
- Enhanced efficiency by introducing the digitalization and auditing of process data
- Increased productivity
- At Halo Solutions, RPA is beneficial to the following industries and departments:
- Customer Service
- Travel Industry
- Healthcare
- Financial Services
- Supply chain management
- Human Resources
- IoT/M2M
- Internet of Things (IoT) describes the network of physical devices that are now connected to the internet, all collecting and sharing data such as connected device in an automobile, being able to turn on a light in house with Alexa and so on. Halo Solutions can help in planning, designing, implementing and operating IoT solutions and example of industries that can benefit are:
- Automotive
- Transportation and Logistics
- Retail
- Public Sector
- Automotive Healthcare
- Smart Solutions
- Smart solutions are innovative technologies, both in terms of hardware (Internet of Things) and software. They are widely applied in many fields of life such as:
- Enabling Access and Control of a Home Remotely
- Creating Cities Powered with AI and Analytics
- Vehicles Being Able to Talk to Each Other With Critical Information
IOT / Robotic Process Automation
Robotic Process Automation is one of our core services that we offer. RPA is a tool and software that emulates and automates human interactions in a business process. RPA robots can take it any data, interpret it, make a decision, and create actions to other tools and software. One of the main benefits of RPA is not to eliminate human interactions completely, but to ensure 24×7 processing with zero mistakes.
Our RPA service can help your organization in the following ways:
- Improved customer service system
- Rapid completion of projects and processes
- Assurance that your business processes and operations comply with standards and regulations
- Cost savings for both repetitive and manual tasks
- Enhanced efficiency by introducing the digitalization and auditing of process data
- Increased productivity
At Halo Solutions, RPA is beneficial to the following industries and departments:
- Customer Service
- Travel Industry
- Healthcare
- Financial Services
- Supply chain management
- Human Resources
Cyber Security
Halo Solutions ability to review current set of policies and procedures in order to improve your organization’s cyber security strategies which includes but not limited to:
- Network Security
- Application Security
- Information Security
We help prevent many types of threats such as:
- Malware
- Phishing
- SQL Injection
- Ransomware
Just to name off threats a corporation can encounter.
Big Data Analytics
Industries
- Travel
- Telecommunication
- Government
- Education
